If you were them:
People makin pre-orders,complaining they can't pay because of the credit card is not up to date.
They have no credit on it.
Complaining because there release date has slowed down and suddenly they get 2/3 bust at once.
People don't like the result and wanna ship it back.
People are complaining about a small failure (and I mean real tiny)
Distrubution to the world,retailers.
I think you need a good team to make sure this finaly end on the right place with saddisfied custumors.
And also the fact that online sales like ebay more and more ask tax to pay upfront for import.
For me,international shippin and custom duty is still cheaper than the retailer price in euro's.
Cause over here they make the dollar price exactly over to euro. So $80 becomes 80€.
Thats almost twice the dollar value
So when I have to pay shippin and a fine.
I still have the same retailer price.
I even sometimes get lucky slippin through custom duty.
And I have it on time.
Retailers...you can wait up to half a year or more after release.