|
Saying there are people trying to get a double refund sounds like an excuse to place the blame on customers. If one can't keep their book keeping in order, the problem is with them, not with some $@#! who try to exploit that problem no matter how crappy that is. As been said here many times before, you can check all paypal transactions easily. All I see here coming from PCS is excuses to delay longer. Almost 2 weeks ago Rebecca told me once again that my request for refund (+750 dollars) has once again been send to the financing department and I still haven't received anything. Isn't there anyone at PCS that gets upset with this horrible customer service and for the sake of the future of that company steps in and demand more efficient workmanship? Compared to this nonsense I feel like a Master in my trade and I certainly am not anything special. For anyone who accepts Red's email as some kind of goodwill, please, for your own sake don't be naive. No one should be waiting this long on refunds, we have been kept at bay with the same excuses for months now, a small company, bad ex employee who wrecked the book keeping, figuring out who (didn't get/) got what takes long to figure out, etc. etc. In my country I could have dragged them to court already and made them pay my legal fees as well.
My advice; take a break with whatever keeps you busy taking money from people and use that time to give people, who have been waiting without any fault from their side, their money back! If your employees have even half a brain, this can be done in a week! Do not victimize your customers, it drags down the trustworthiness of your business.
|
