Quote:
Originally Posted by Great Pheidias
Hi Spencer.
I just spoke to a friend here in Australia that got asked to pay an extra $280 usd on top of the 172 usd he already paid on shipping. I understand you offered him 20% off because the shipping cost to you is $526
My question is.. what if a customer does not want to pay this huge extra cost ? do you give them an option for a full refund? I doubt he would have ordered if he knew shipping would be costing him $500+..which is like over $800 au dollars
Thanks
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In the case of the customer you are in reference to, I was able to get Arahom to give him a more generous discount and we would be able to work it out.
Most of the time we are willing to work with you guys on getting your orders to you as we did in the case of this customer. This includes declaring a low-value cost, our standard practice to declare $100 on a single statue and $50 on statues that come in multiple boxes. We also declare the item as a gift to help avoid as many import taxes as possible.
To further reduce our shipping costs, we usually ship our Asian customers directly from the factory. Starting with the Medusa, Sha-Ryn, and Tarzan we have expanded that to include all eastern hemisphere customers.
