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Old 06-08-2015, 01:56 AM   #411
Atheris
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Quote:
Originally Posted by Chronicle CS View Post
Listen guys it's an oversight by the factory. Our three samples we received has the wires in the right place. I honestly missed the silver paint. These have been so delayed I just wanted to get them here and i thought I had poured over the sample very well.

I'm not laying blame, we screwed up, our factory screwed up and toynami screwed up.

I'm going to make sure that anyone that ordered from Secret Compass has theirs modified. All direct sale customers will get theirs modified.

And if you send me the upper body by itself I'll gladly fix anyones ED-209 and pay for return shipping.

That is 100% the best I can do, I'll also do a video for the 150 customers overseas that got their ED's shipped direct from the factory.

Thanks guys for being supportive, but when we screw up I'll admit it.

Paul
Very honourable, you're a gentlemen.

I understand any new start up will have its growing pains. But you guys are definitely starting off right. Transparency, going above any beyond, quality and dedication. That's a company I can support.

Chris
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Old 06-08-2015, 03:01 AM   #412
CAIN MKII
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Originally Posted by thx217 View Post
Right there, guys. Admitting their mistakes and to be more then willing to resolve'em with the best possible way. When's the last time you see any other companies does that for you? Chronicle is still very much a start up, they still have stuff to work out. Remember, they are doing no others are doing. Stop -----ing and support them.

So say we all.
Paul, don't bother modify mine and ship it asap please.
I will take care of any of these minor retouch myself
I want it so badly
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Old 06-08-2015, 03:03 AM   #413
LEC
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Yes, I feel comfortable again to support CC for 100%.
They are the company my next item will come from, probably 1/4 Arnold.
GO Chronicle!
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Old 06-08-2015, 07:48 AM   #414
Chronicle CS
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KKCHAN, that's exactly what I meant, you send me your upper body and we'll gladly ship it back.
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Old 06-08-2015, 09:52 AM   #415
Darth Milo
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Quote:
Originally Posted by Atheris View Post
Very honourable, you're a gentlemen.

I understand any new start up will have its growing pains. But you guys are definitely starting off right. Transparency, going above any beyond, quality and dedication. That's a company I can support.

Chris
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Old 06-09-2015, 02:32 AM   #416
Nidgit
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I'm getting ED locally, but I'm quite confident I can make the minor adjustments myself. TBH, I'd never have noticed them if some of the more 'fastidious' members hadn't pointed them out
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Old 06-09-2015, 10:55 AM   #417
Patriot666
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I probably wouldn't have noticed either. What's surprising is Paul's immediate response to these small issues and a plan for all of his customers to remedy the situation. Hats off to you Paul.
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Old 06-09-2015, 01:08 PM   #418
BLADES OF STEAL
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If it was SS, they would just ship it out "as is" and hope you didn't catch it. If you did, $30 credit.
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Old 06-09-2015, 01:22 PM   #419
thx217
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Originally Posted by BLADES OF STEAL View Post
If it was SS, they would just ship it out "as is" and hope you didn't catch it. If you did, $30 credit.
On a good day, yes.
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Old 06-09-2015, 04:20 PM   #420
CAIN MKII
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Hail to Chronicle Collectibles
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