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04-30-2016, 10:11 AM
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#21
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I went to a general store. They wouldn't let me buy anything specifically.
Join Date: Aug 2013
Posts: 2,290
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Well atleast XM is doing something about it
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04-30-2016, 10:33 AM
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#22
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Jedi Order
Join Date: Sep 2005
Location: Habs Nation
Posts: 28,104
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This statue business is not for the faint of heart!
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04-30-2016, 10:36 AM
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#23
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I went to a general store. They wouldn't let me buy anything specifically.
Join Date: Aug 2013
Posts: 2,290
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Quote:
Originally Posted by risingstar
This statue business is not for the faint of heart!
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Tell me about it!
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04-30-2016, 10:39 AM
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#24
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Phoenix
Join Date: Aug 2009
Posts: 12,830
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A lot of U.S. statue companies could learn a bit from XM Customer service and dedication to their collectors.
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04-30-2016, 08:25 PM
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#25
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42.7 percent of all statistics are made up on the spot.
Join Date: Apr 2009
Posts: 195
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XM, class act.
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05-01-2016, 02:25 PM
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#26
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Hellboy
Join Date: Nov 2014
Location: USA
Posts: 837
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Quote:
Originally Posted by GrumpyBear
XM Studios Facebook
" IMPORTANT ANNOUNCEMENT:
All customers who have ordered XM products from Lil Monsters, please email bryan@xm-studios.com with the following information;
1) Products ordered
2) Your full name and contact details
3) Most importantly, RECEIPTS with proof of purchase and payment.
We are not sure what is the situation with Lil Monsters but we will not sit by and let customers worry any further. This is a tedious situation for us to try and match orders so please bear with us as this will take some time to process. XM will make sure all customers are taken care of. Please note if you have no receipts or proof of payment/purchase this will make our job very difficult, if not impossible so please understand we can only help if you have any proof of purchase."
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Thanks GB,....I sent my info to Bryan... 
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05-01-2016, 05:40 PM
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#27
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If you saw a heat wave, would you wave back?
Join Date: Mar 2013
Posts: 2,988
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Yeah guys get your info to Bryan I know he his really looking at this right now... I will add though that you will have to give him a little bit of time. He has a lot on his plate right now, but he is REALLY dedicated to making things right for all of the customers involved in this Lil Monsters situation. Just be patient, he is working this out for as many people as he can.
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05-01-2016, 08:02 PM
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#28
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Hellboy
Join Date: Nov 2014
Location: USA
Posts: 837
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I'm in no hurry, Bryan......
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05-01-2016, 08:46 PM
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#29
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Spider-Ham
Join Date: May 2015
Location: Michigan
Posts: 4,020
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Very cool, xm studios, nice to see you looking out for your collectors that way!
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05-15-2016, 05:26 AM
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#30
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I took an IQ test and the results were negative.
Join Date: Aug 2006
Posts: 98
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Heard the shop owners could have abandoned the business and fled.
Not sure how true.
If XM is honoring the POs (not sure about lost deposits though), thats a noble move.
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