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Old Yesterday, 02:22 PM   #591
Raas Kaaz
I used up all my sick days, so I'm calling in dead.
 
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Join Date: Sep 2006
Location: Floridas
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anyone knows why their chat is not working?
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Old Yesterday, 02:36 PM   #592
Frayhor
A day without sunshine is like... night.
 
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Quote:
Originally Posted by Raas Kaaz View Post
anyone knows why their chat is not working?
Yep !

Directly from Customer service :

"Live chat will be back online in the near future. It was taken offline while the web maintenance is underway as it was going to keep disconnecting collectors mid chat and that would not have been very good for anyone and would have caused a ton of frustration for collectors."
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Old Yesterday, 02:55 PM   #593
Raas Kaaz
I used up all my sick days, so I'm calling in dead.
 
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Join Date: Sep 2006
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Quote:
Originally Posted by Frayhor View Post
Yep !

Directly from Customer service :

"Live chat will be back online in the near future. It was taken offline while the web maintenance is underway as it was going to keep disconnecting collectors mid chat and that would not have been very good for anyone and would have caused a ton of frustration for collectors."
oh great! Thanks for responding !
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Old Yesterday, 03:32 PM   #594
Frayhor
A day without sunshine is like... night.
 
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You're welcome
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Old Yesterday, 03:42 PM   #595
Tetragrammaton
Yeah, I spend WAY too much time here!
 
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Join Date: Feb 2005
Location: Montreal, Canada
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I guess I must be one of the lucky ones as I was able to reset my password without difficulty and all my order history and points are on account.
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Old Yesterday, 10:08 PM   #596
chrismhk
I am da law!
 
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Join Date: Jan 2018
Location: Toronto
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Quote:
Originally Posted by Frayhor View Post
Just a quick "quote summary" to remember what I am talking about in this post :











Hi Chrismhk and everyone touched by this problem, I'm posting this message to inform you of the conclusion to this issue in my case.
In short, one week later, Sideshow failed to restore my $25 int. promo code and we found an alternative solution : let Kimberly place an order on my behalf adding directly a $50 discount on it (see my post on the Domino thread for more info). Of course, if you are interested in nothing from Sideshow right now, this option is useless to you, but anyway there generally is a deadline on those codes so it could be a solution regardless.

I really hope that will help some of you !
I was offered the same resolution too. I don’t plan on using it quite yet, but I am happy to finally have some form of resolution.
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Old Today, 04:30 PM   #597
dioxide_way
I took an IQ test and the results were negative.
 
Join Date: Jul 2016
Location: Walnut, CA
Posts: 95
I finally can access to my account after 3 weeks non-stop SS web page freezing after log-in.

Thanks to Michelle from SS customer service for helping me out.

Solution: She sent me a temporary password, log-in to the account, replace it with your own new password. BANG! Everything back to normal.
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Old Today, 05:35 PM   #598
ukshaun
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Join Date: Jun 2014
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Still no luck resetting my password. Maybe next month it'll be fixed?
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Old Today, 05:44 PM   #599
chrismhk
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Originally Posted by ukshaun View Post
Still no luck resetting my password. Maybe next month it'll be fixed?
Did you try contacting Sideshow customer service?
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Old Today, 05:58 PM   #600
ukshaun
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Join Date: Jun 2014
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Quote:
Originally Posted by chrismhk View Post
Did you try contacting Sideshow customer service?
Yes. They said the issue would be fixed next week. That was 1 weeks ago. They've got 2 more days
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