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02-19-2019, 02:22 PM
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#591
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3 kinds of people: those who can count & those who can't.
Join Date: Sep 2006
Location: Floridas
Posts: 3,563
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anyone knows why their chat is not working?
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02-19-2019, 02:36 PM
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#592
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Sinister Six
Join Date: Sep 2005
Location: Eiffel Tower
Posts: 517
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Quote:
Originally Posted by Raas Kaaz
anyone knows why their chat is not working?
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Yep ! 
Directly from Customer service :
"Live chat will be back online in the near future. It was taken offline while the web maintenance is underway as it was going to keep disconnecting collectors mid chat and that would not have been very good for anyone and would have caused a ton of frustration for collectors."
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02-19-2019, 02:55 PM
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#593
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3 kinds of people: those who can count & those who can't.
Join Date: Sep 2006
Location: Floridas
Posts: 3,563
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Quote:
Originally Posted by Frayhor
Yep !
Directly from Customer service :
"Live chat will be back online in the near future. It was taken offline while the web maintenance is underway as it was going to keep disconnecting collectors mid chat and that would not have been very good for anyone and would have caused a ton of frustration for collectors." |
oh great! Thanks for responding !
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02-19-2019, 03:32 PM
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#594
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Sinister Six
Join Date: Sep 2005
Location: Eiffel Tower
Posts: 517
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You're welcome 
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02-19-2019, 03:42 PM
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#595
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The Flash
Join Date: Feb 2005
Location: Montreal, Canada
Posts: 17,117
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I guess I must be one of the lucky ones as I was able to reset my password without difficulty and all my order history and points are on account.
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02-19-2019, 10:08 PM
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#596
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Luke Cage
Join Date: Jan 2018
Location: Toronto
Posts: 1,754
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Quote:
Originally Posted by Frayhor
Just a quick "quote summary" to remember what I am talking about in this post  :
Hi Chrismhk and everyone touched by this problem, I'm posting this message to inform you of the conclusion to this issue in my case.
In short, one week later, Sideshow failed to restore my $25 int. promo code and we found an alternative solution : let Kimberly place an order on my behalf adding directly a $50 discount on it (see my post on the Domino thread for more info). Of course, if you are interested in nothing from Sideshow right now, this option is useless to you, but anyway there generally is a deadline on those codes so it could be a solution regardless. 
I really hope that will help some of you ! |
I was offered the same resolution too. I don’t plan on using it quite yet, but I am happy to finally have some form of resolution.
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02-20-2019, 04:30 PM
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#597
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Fantastic Four
Join Date: Jul 2016
Location: Walnut, CA
Posts: 96
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I finally can access to my account after 3 weeks non-stop SS web page freezing after log-in.
Thanks to Michelle from SS customer service for helping me out.
Solution: She sent me a temporary password, log-in to the account, replace it with your own new password. BANG! Everything back to normal.
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02-20-2019, 05:35 PM
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#598
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Hercules
Join Date: Jun 2014
Location: UK
Posts: 14,465
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Still no luck resetting my password. Maybe next month it'll be fixed?
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02-20-2019, 05:44 PM
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#599
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Luke Cage
Join Date: Jan 2018
Location: Toronto
Posts: 1,754
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Quote:
Originally Posted by ukshaun
Still no luck resetting my password. Maybe next month it'll be fixed?
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Did you try contacting Sideshow customer service?
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02-20-2019, 05:58 PM
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#600
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Hercules
Join Date: Jun 2014
Location: UK
Posts: 14,465
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Quote:
Originally Posted by chrismhk
Did you try contacting Sideshow customer service?
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Yes. They said the issue would be fixed next week. That was 1 weeks ago. They've got 2 more days
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