PCS Customer Service

[samhain81]

I just got shipping notice for Kintaro

You are shipping it to my old address! when I specifically stated in my paypal payment to have it shipped to my new address.

You are also shipping it via Fedex when I specifically requested that you ship to me via UPS like you have always done, as UPS provide a cheaper customs bill.

What is the point in even requesting options, when you don't even bother to read.

Can you please change these asap. If this order goes out, you will have cost me an extra £60 and inconvenience of having to chase the actual product.

[BMW///M3]

Hi Rebecca,
Can you please take care my request for case number #22842
thank you!!

[Scorpion1981]

Originally Posted by Scorpion1981

4 days later no answer and no refund.
What is with your Support? i am waiting 1 Month for a Refund of 4182 Dollar.
Please sent my refund back!!

(Case 22176.)

Hello Rebecca!
The accounting has sent me the refund as a new!!! payment and that in a total. So I lose several hundred dollars. I have to pay again fees and get back on the refund the conversion fees not back.
I ask for an immediate solution?

That i so disappointing!!!

Customers from abroad have to pay fees because your accounting needs to know how to make a refund!!!

[Drakull]

Its very clear for me, till I receive my refund I don't pay any invoice

I advise everyone do the same

[PCSRebecca]

Originally Posted by Darth Vader

Hello,

Thank you for answering. The estimated ship date was 1st quarter 2017 when I paid for it. Why would this policy apply to a new obviously more accurate ship date? It seems really unfair to me, like if I paid yesterday. Delays should not be customers concerns regarding refunds... It is not like if I was asking for a refund 6 months after I paid for the statue. (which was like 18 months ago)

Hello,

With the company under new management, this policy will only apply to the ship dates they have been able to set. They are cracking down on factories and doing their best to hit our estimated timelines. Previously, we had no solid policy regarding full refunds after a delay. Now it's set in stone, but we can't base the new policy on old estimates.

Just like we can't enforce our new 24 hour grace period refund policy on pre-orders made before the new website was up. Those were orders placed before we made this new policy.

Should our new estimates be delayed, we will honor our new policy.

[PCSRebecca]

Originally Posted by Adon

Hi Rebecca,

Case # 22271

Thanks for sending some of my orders from Warehouse gems that were pending with this case. :-)

However there still are two more orders that need to be shipped from Warehouse Gems, a Ryu Ansat 1/4 and Dhalsim player 2 version 1/4.

I understand the need for QC and you guys have been busy with Comic Con. However if they are ready to be shipped please send the tracking numbers. Thank you!

Hello,

We're working on getting these all shipped now. Tracking will be sent via FedEx as soon as they go out!

[PCSRebecca]

Originally Posted by Scorpion1981

Rebecca,
When did i get my Refund?
I Need The money back.
That is a lot of money for me.
Thanks

Hello,

We're processing refunds again now so keep an eye out!

[PCSRebecca]

Originally Posted by JAWS

Hi Rebecca,

With the new site should I be able to see my orders in My account now?

I have two orders and they do not appear anywhere.

I sent an email just now also but was not sure if it was the correct address.

I have the Kessler Wolf Ex and The Howling Ex both paid in full on order.

Thanks for your help/
Eric

Hello,

In the email we sent out with your username and password we explained that we will begin inputing your current orders onto your account in the next couple weeks. We appreciate your patience!

[PCSRebecca]

Originally Posted by samhain81

I just got shipping notice for Kintaro

You are shipping it to my old address! when I specifically stated in my paypal payment to have it shipped to my new address.

You are also shipping it via Fedex when I specifically requested that you ship to me via UPS like you have always done, as UPS provide a cheaper customs bill.

What is the point in even requesting options, when you don't even bother to read.

Can you please change these asap. If this order goes out, you will have cost me an extra £60 and inconvenience of having to chase the actual product.

Email me your new address. Please be advised we only ship via FedEx at this time. If you want UPS, you will need to send us a label.

[PCSRebecca]

Originally Posted by BMW///M3

Hi Rebecca,
Can you please take care my request for case number #22842
thank you!!

Hello,

Thank you for your patience. I'm working on catching up from SDCC emails! I'll get to this shortly (: