Quote:
Originally Posted by Tempest
I sent pictures of the issue the day I received them, and have yet to hear back. I've seen quite a few that have the same bow in the ankle like I have since I had to heat it and force it.
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I received mine pretty much immediately after it was announced they shipped. My skirt had some guoges/scratches so I contacted TH. After about a week of not hearing back I posted a message on the TH Fan FB page casually asking how long does it take to hear back and Chad responded to email him directly. After I did that a replacement pair of legs arrived several days later, but without any response. I only knew they were coming because UPS notified me of the shipment.
I was also slightly 'confused' as to how they could simply send a replacement set of legs as I was under the impression a big part of the delay had to do with the factory puzzle piecing legs and torsos to match. My replacement skirt had no problems matching up with the torso so maybe I mis-read and am wrong.
I would suggest that once your statues are pieced together, if you need to disassemble them do it with extreme and extraordinary care. When I removed the caped torso from the skirted legs, it caused a scratch on the cape. There is virtually no clearance between the skirt and the inside of the cape once together. Thankfully it's unnoticeable when together (though still ----ty that fixing one problem created another especially considering how cautious I was).
I also had the same issue with getting the legs onto the base with both pair of skirted legs and the non-skirt version. Does anyone have a photo of the 'bow-legged' issue? I'd be curious to see the difference. Also, I have not been able to get any of the three sets of legs to settle completely into the base. At this point 've gotten the legs into the base as much as I comfortably feel I can without risking major damage.