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Old 12-05-2012, 02:49 PM   #1
OuttaSight
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Lets discuss the pre-ordering system

This is a thread to share your thoughts on our pre-order system. Your comments, criticisms, praises, whatever...

After a few posts I will go in and post my thoughts.
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Old 12-05-2012, 02:52 PM   #2
testsubject25
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I like the e-mail system, but I see where some might not care for it. However, if you go all online cart with the same low ES, your site is going to crash HARD with that many people trying to get orders in. I honestly feel there will be a lot of sour grapes from people timing out etc., even though they were on and ready to order. I also see how you'd be at your wits end with the emails, so you're between the devil and the deep blue sea trying to find a system that works both for you and the bulk of the customers.

edit: While I understand you're desire to go online, I don't think that everybody realizes the best chance is actually the email. Losing out on a preorder due to a site crashing is the worst feeling, next to getting a broken statue, in this hobby, IMO. Having said all of that, I'm just along for the ride!
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Old 12-05-2012, 02:55 PM   #3
ShinRafa
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I like the e-mail system!!!!!!!!!!!keep that please the online cart is not a good idea....
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Old 12-05-2012, 03:01 PM   #4
dEATHm3RCHANT
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Have only used the email system 3 times, I personally like it. I don't see how there can be a "more fair" way. Time stamps on e-mail is the most accurate way I can think of determining who got there order in first. This is a tough one to answer.
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Old 12-05-2012, 03:02 PM   #5
Batminator
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The reason the e-mail system gets so many mails, is because everyone knows they have ONE shot. Look at Scorpion EX on Sideshow, it took 5 hours to sell out.

I don't think the cart system will be as stressfull, neither for us or the website.
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Old 12-05-2012, 03:11 PM   #6
Sigep756
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E-mailing is stressful and discouraging. If I have a bad experience, I would be less inclined to try again in the future. I much prefer carts, or even the old Sideshow "Priority Pre-Order" system.
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Old 12-05-2012, 03:26 PM   #7
Awesome
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Ditch the 3 payment option system and just do a flat 25-30% deposit on order, make it so that the cart does not hold the statue and make it so that the order is only complete once you completely checkout. There might be a few oversells but it happens.
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Old 12-05-2012, 03:30 PM   #8
testsubject25
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Quote:
Originally Posted by Awesome View Post
Ditch the 3 payment option system and just do a flat 25-30% deposit on order, make it so that the cart does not hold the statue and make it so that the order is only complete once you completely checkout. There might be a few oversells but it happens.
Why ditch the payments? How does that affect anything? Personally, I like the discount for paying up front. Totally agree on the checkout to complete order concept. Does any site actually even use the "hold in cart" concept for stuff like this?
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Old 12-05-2012, 03:32 PM   #9
MrYac
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honestly this really is a no win, the email thing seems like way more of a pain for you personally and it's a bit nerve racking on us, but as Test said having to wait for a page to refresh or a crash (anybody who tried for the monthly MOTU figures from matty.com knows what i mean) is so much more annoying then wondering if your mail makes it in time
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Old 12-05-2012, 03:32 PM   #10
NorthernLadMSP
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So, can you explain exactly how the e-mail thing works? I've heard of people sometimes e-mailing from 4-5 addresses to try and beat the system.

Personally, I think those people should be disqualified totally from ordering.
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