strange email from PCS

[OuttaSight]

Originally Posted by kkchan

Hi

I have make my payment for my Vega Ex on 4/1, and sent email to your CS to inform as well (with txn id provided). Shipping fee has been provided in paypal instruction section.

Please rectify

Please email customerservice@pcstoy.com

Give them at least a week to catch up on emails as we were on holiday.

[OuttaSight]

Originally Posted by kkchan

Hi

I have make my payment for my Vega Ex on 4/1, and sent email to your CS to inform as well (with txn id provided). Shipping fee has been provided in paypal instruction section.

Please rectify

Also please delete your email. Shouldnt post it in a forum.

[DeadGhostKnight]

Originally Posted by PopCultureShock

Rebecca tells me its Reptile

Oh yeah Reptile had a payment on the 27th of December didn't he, so this was for that?

Did you guys ever consider sending Paypal requests for the payments when people don't make them?

I know it's a bit more work but if you are sending e-mails out to individuals then sending invoices wouldn't be much more time, especially if it's just the few who aren't keeping up on payments.

Also you can just hit the remind button on PayPal to give them a nudge, i'm more inclined to believe people would respond and definitely see it if its on their PayPal account..

Just a thought.

[Gyro Zeppeli]

You sure know how to keep things lively Jerry, lol. I'd say this was definitely a success.

[novaraven]

Ok just checked my paypal stuff. No delinquent payments on anything. So I don't think my e-mail is about payments not being made. Most likely then it'll just be about getting up-to-date info. Gonna stay tuned until I get confirmation.

Just breathe everyone.. it ain't the end of the world.

That is all.

[CyberSteak]

Hoping Rebecca is paid well...

Originally Posted by PCSRebecca

Hello Everyone,

To those who received an Urgent email regarding your orders, these were sent in attempt to contact you regarding any past due payments.

That being said, there are some who received this email who are in fact up to date or potentially had a payment due very recently that you may have paid within the last week or two and just hasn't been updated yet.

I am very sorry to those who received this email unnecessarily. When you do receive your account statement, this will all be fixed. Our goal is to make sure your and our records match and that everyone knows where their account stands.

Again, I am so sorry to those who do not have any past due payments. Thank you for bearing with us while we try and ensure everyone's account is up to date.

[OuttaSight]

NM

[SARFARAZ]

Okay Jerry has explained the emails and any other query should be posted in the customer service thread. Thread closed.