I have been dealing with Fritz for years and is the most stand up guy you will ever deal with. Anyone having any kind of problem should only have to email him or call and I KNOW he will make reslve the best he can!!!!!!!
He used to buy direct from Bowen but due to quanities needed to stay a distributor he had to drop out of the program. If anyone ever has a problem with him can also pm me I will help a fellow Bowenknight out too.