Sprint fires 1,000 customers for complaining too much

[Nightcrawler777]

Originally Posted by Tetragrammaton

HEY! I post in the Bowen section.

haha..

Yep you do Tet...lol...

[Primal]

Originally Posted by Primal

They probably deserved it.

Originally Posted by superdoug

Something that they didn't mention about the customers in that article, but that I saw on the news, was that the people they let go were averaging 100 complaint calls per month, which averages out to 3 calls per day, roughly.

I was right. They deserved it. Thank you.

[CocoPUFF]

Damn.....if they didn't have to pay the 200 dollar termination fee.....thats probably what they were aiming for!

[Jesse321]

Originally Posted by superdoug

Something that they didn't mention about the customers in that article, but that I saw on the news, was that the people they let go were averaging 100 complaint calls per month, which averages out to 3 calls per day, roughly. Obviously, Sprint -wasn't- able to meet these particular customers' needs. Granted, they were a bit hard-nosed about it, but I can totally see where they're coming from. If I was running a store and had the same guy come in three times a day and complain, I would eventually tell him he needed to find another store.

Okay now that makes it more understandable .. I would tell them to go pound sand also knowing those facts.

[cougartrace]

well..we still don't know all the fact...

Cell phone providers have horrible customer service centers.

Maybe this people had a valid complaint and Sprint did nothing.

If it was trivial okay, but it was valid I'm all for more consumer protection in this country. It is why we pay more for less service in this country

[Endless Wake]

Originally Posted by superdoug

Something that they didn't mention about the customers in that article, but that I saw on the news, was that the people they let go were averaging 100 complaint calls per month, which averages out to 3 calls per day, roughly. Obviously, Sprint -wasn't- able to meet these particular customers' needs. Granted, they were a bit hard-nosed about it, but I can totally see where they're coming from. If I was running a store and had the same guy come in three times a day and complain, I would eventually tell him he needed to find another store.

CNN reported that it was 40 times a month. Still a high number but alot less than 100.

[wktf]

Originally Posted by superdoug

Something that they didn't mention about the customers in that article, but that I saw on the news, was that the people they let go were averaging 100 complaint calls per month, which averages out to 3 calls per day, roughly. Obviously, Sprint -wasn't- able to meet these particular customers' needs. Granted, they were a bit hard-nosed about it, but I can totally see where they're coming from. If I was running a store and had the same guy come in three times a day and complain, I would eventually tell him he needed to find another store.

Yeah, I agree. I worked for a company that sent a letter out to roughly 1 million customers telling them they either had to stop calling so much and go online to self-serve their problems' needs or else get charged an additional fee that would be assessed twice a year. More people opted for the fee than to go online. The company turned an unprofitable group of customers into one that actually became profitable after 1 year, due to the increased fee. We thought it would have been a PR nightmare but it wasn't and very few customers actually left.

[Nightcrawler777]

Originally Posted by cougartrace

Cell phone providers have horrible customer service centers.

You are right about that..
One of the Companies my store Sells just Moved there Whole customer Service Phone set up Overseas..

Since then its been such a Mess...

I called to get the ESN on MY phone switched and they told me it didnt exist..

And i have a Dealer Line..
Its a Line owned by the Company..

[bat_collector]

Originally Posted by Nightcrawler777

Oh i know...
I read the Bowen Section

hahahahahahahaha

[riderV3]

I say way to go Sprint!

Some customers are either so full of themselves or full of sh!t...

We should have a law that forces ALL U.S. citizens to take minimum one year of customer service of any form...That should learn them some respect and basic human manner.