Quote:
Originally Posted by ambasah
I would gladly take a credit.
I followed up with SS again today. They are telling me my two cancelled orders (both Ken btw) were never transferred to them by PCS. They have no record of it and are therefore unable to give me a credit.
They said I need to contact PCS directly to sort it out. To their credit, they will attempt to do the same.
My dilemma is that I have no clue how to contact pcs directly. Does anyone have an email for them that actually "works"?
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I had an order that didn't show up and I showed them my PP receipt that I had in fact ordered it and they got it sorted (after a couple weeks). Maybe if you can provide them with that info if they haven't already asked it can help.
That order actually shipped and I'm going to pick it up from the UPS store today.
I had 3 other orders with wrong amounts that I gave them the PP invoices to prove it's incorrect and they are still supposedly fixing (2 the discount wasn't applied, and one was the chun li early preorder discount). For none of the 4 orders did they ask me to go to PCS, just provide them the information and see as they fixed my missing order that way.