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Old 06-28-2020, 05:24 PM   #41
MapleDonut
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Yup, and then get ready to fight like hell for months.
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Old 06-28-2020, 08:06 PM   #42
built2shred
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Quote:
Originally Posted by nearmint View Post
How did you go about cancelling? Just send an email?
Yeah, I emailed them, odds are they won't read it before they ship robin out to me, so I might still end up with him

That's the problem when statues take over a year to make and ship, I keep changing my mind the whole time

Normally I would just buy it and not waste my NRD but Tweeterhead statues don't really keep their value except for the Joker... so usually you lose less money if you just forfeit the NRD vs trying to resale it on eBay...
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Old 06-28-2020, 08:08 PM   #43
Sonic Boom
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If you ordered through TH, you have to call them and give them your card info as they don't keep that on file. Or you can email them that info if you feel comfortable. I canceled one statue and received the refund about 2 months later, YMMV.
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Old 06-28-2020, 08:49 PM   #44
PoorBoy
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I just cancelled Darkseid from TH since I found a 1/4 scale Darksied. had to Email them, give them my card info, message Chad on FB mess., Email TH again, Post the Question to Chad again in a group discussion, Email TH again, and talk to chad once again on FB, they put me on what they call a refund list...had to wait a week after being put on the list, then got an Email from TH saying that my refund will take up to 2 to 3 business day to get back on my card!!
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Old 06-30-2020, 01:07 AM   #45
built2shred
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I'm actually impressed TH just emailed me back and just said to give them my paypal email address, and they'll refund me through paypal. Looks like they're improving their customer service big time...
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Old 06-30-2020, 09:51 AM   #46
MapleDonut
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I'd wait until the money actually is transferred to your account...
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Old 06-30-2020, 10:11 AM   #47
mmk123
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Quote:
Originally Posted by built2shred View Post
I'm actually impressed TH just emailed me back and just said to give them my paypal email address, and they'll refund me through paypal. Looks like they're improving their customer service big time...
I did not think that Tweeterhead used PayPal. It would be nice if they will start using PayPal for a payment method but it might be easier to send refunds via PayPal instead of going through the Credit Card processor they use. Since they do have your money, does it really matter how you get your refund or what account it goes to?
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Old 06-30-2020, 12:12 PM   #48
built2shred
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Originally Posted by mmk123 View Post
I did not think that Tweeterhead used PayPal. It would be nice if they will start using PayPal for a payment method but it might be easier to send refunds via PayPal instead of going through the Credit Card processor they use. Since they do have your money, does it really matter how you get your refund or what account it goes to?
They gave me an option of Paypal or calling them and giving them my Credit Card Info...


Quote:
Originally Posted by MapleDonut View Post
I'd wait until the money actually is transferred to your account...
I was surprised they got back to me within a day... normally several weeks would go by before I get a response.
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Old 07-02-2020, 10:59 PM   #49
MisterJ
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Quote:
Originally Posted by mmk123 View Post
Chad posted this on Facebook a few hours ago which I think is good news


Update: Container has just been released from the exam...should be here early next week! This is a big one...Superman, Joker, Supergirl, Wonder Woman replacements. Robin and Starfire too!!
Oh, just putting the finishing touches on the Pennywise certs (Andy’s signature) and then we’ll start packing them in.
Hope you guys are having a great week so far.
hmmmmmm............anybody hear anything yet?
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Old 07-03-2020, 12:09 AM   #50
nbr3bagshotrow
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Chad just announced the contents arrived today.
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