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Gaming Heads are the worst company I've ever dealt with
I previously bought two statues. No issues there. So I ordered two more on payment plans.
Except partially through the plan, my card expired and had to be renewed. This changes the card info. Their site has no options to update billing details for this (and only their site--I had zero problems on every other site like Amazon, Sideshow, Prime 1) so I contacted support.
Back and forth email exchanges and they seem unable to grasp the problem no matter how many times I tried to explain. I'm assuming it's because they're foreign and don't have native-english support, but they will not update my payment info or offer any solution.
At one point they offered to cancel the orders, and charge me for the privilege. I told them hell-no because I had no intention of canceling the orders. I intended to pay for them fully, and once-again they need to update my billing info or figure something out from their end to transact. If **they** had no alternative than to cancel the orders, then I shouldn't be penalized for their inability to fulfill the order.
Finally I demanded to speak to a supervisor because I wanted to tell them how unhelpful their support staff (the one or two people that I can tell are even working there) and now their support have stonewalled me. My emails go unanswered. Nobody to escalate and no means of appeal. Every time I've tried to contact in the past X months, they're presumably keeping it from ever being seen by anyone else in the company.
All my money on the prior payments are tied up in orders that will never be completed. No way to get a refund, so they've essentially stolen my money.
I suppose that's the risk of dealing with foreign companies that have no public contact info and no way to reach a live person. Notice they have no phone number or alternative means to contact any person in the company.
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