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08-26-2014, 03:14 PM
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#721
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Fantastic Four
Join Date: Jul 2012
Posts: 65
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Same, this maybe the last time i buy directly through PCS. Exclusives are nice but I have yet to get any update. It's not worth the headache.
Quote:
Originally Posted by jetfuel
Email support seems to be non existent regarding the Mk ninjas. 4 emails over the past couple weeks for something that should have been shipped a month ago. All PayPal transactions completed. Disappointing.
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08-26-2014, 03:16 PM
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#722
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Kiss my shiny metal arse!
Join Date: Apr 2012
Posts: 4,230
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Quote:
Originally Posted by fenixjt
Same, this maybe the last time i buy directly through PCS. Exclusives are nice but I have yet to get any update. It's not worth the headache.
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Actually they always answer. Did you check your spam ?
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08-26-2014, 04:33 PM
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#723
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Have you ever imagined a world with no hypothetical situations?
Join Date: Mar 2007
Location: The BUCKEYE State
Posts: 9,924
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They appear to still be at least a week behind judging from the email frequency on my Sub replacement.
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08-27-2014, 12:40 AM
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#724
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Statue Forum MacDaddy
Join Date: Apr 2007
Location: Victoria, B.C. Canada
Posts: 2,091
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By the time they answer my email about my Sub replacement, I fear they may be out of replacements. And still no answer on my Reptile statue I have yet to hear anything on. I deal with hundreds of emails on a daily basis at my work, just even a simple reply saying we are looking into it would be something more than hearing absolutely nothing. I really enjoy PCS products, but they are only as good as their customer service.
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08-28-2014, 04:13 PM
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#725
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Everywhere is walking distance if you have the time.
Join Date: Jul 2009
Location: This couple lives in Sint-Maria-Latem (Zwalm - Belgium)
Posts: 2,191
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still not a clue where my reptile is.
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08-28-2014, 07:51 PM
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#726
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Fantastic Four
Join Date: Jul 2012
Posts: 65
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Yup, I still haven't heard anything regarding my statue. Very disappointing.
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08-28-2014, 07:57 PM
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#727
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Statue Forum MacDaddy
Join Date: Apr 2007
Location: Victoria, B.C. Canada
Posts: 2,091
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I wonder how many of us haven't received our Reptile yet
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08-28-2014, 11:37 PM
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#728
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Fantastic Four
Join Date: Sep 2010
Posts: 75
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I got my tracking number for my 2 Sub EX on 8/5. Still have not received it...FedEx also said they haven't received package yet just the info only....I fear by time I actually get mine replacement parts are gone if I need it.
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09-01-2014, 02:17 PM
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#729
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Have you ever imagined a world with no hypothetical situations?
Join Date: Mar 2007
Location: The BUCKEYE State
Posts: 9,924
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Quote:
Originally Posted by jetfuel
By the time they answer my email about my Sub replacement, I fear they may be out of replacements. And still no answer on my Reptile statue I have yet to hear anything on. I deal with hundreds of emails on a daily basis at my work, just even a simple reply saying we are looking into it would be something more than hearing absolutely nothing. I really enjoy PCS products, but they are only as good as their customer service.
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I think you'll be fine because I don't think ANYBODY is getting a replacement yet. I started the email chain for mine on Aug. 13th and I still don't even have a return label to send back my defective Sub yet. PCS stands by their product (more than I can say for SS) but it is ridiculous how long this process takes.
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09-01-2014, 04:03 PM
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#730
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Borrow money from a pessimist, they don't expect it back.
Join Date: Aug 2012
Location: Secucus, NJ
Posts: 751
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Yeah same here sent mail weeks ago havent heard anything. I dont think its a spam issue for everyone I know Im checking mine
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