From Facebook:
SHIPPING UPDATE
Ok, I think it’s a good time to give you all a shipping update. We have shipped about half of all orders already. Most Twin Mermaids and Poseidon where not shipped yet because we have been checking every single package to make sure the statues fit the base flawlessly, so this is taking us some extra time.
Everything else is moving along fine, and we are shipping several orders every day, especially Medusa Victorious, Arkhalla Seduction and Death Dealer. Now, I want to clarify a couple of points here, so bear with me:
Once we label the boxes, we still depend on FedEx and USPS post office to come collect the packages, and sometimes they take two or three days to collect, so if your tracking does no move right away after we sent you the number, it’s probably because the box is sitting here waiting for the carriers. We are shipping from two different locations, so it also complicates things regarding the collecting of the packages.
For all you guys who are still waiting, here is what we want to do. Without being angry at us because this does not help anything, please contact us at
arhstudios@hotmail.com or call us at (208) 899-4038 and let us know that your order was not shipped yet. We will have your order shipped in 48 hours tops.
I know and understand some of you guys are angry and upset, thinking we don’t care, but this is not true. ARH Studios is a small company, and we have two employees only. We received in August 2016, seven containers from our factory in China with two years’ worth of accumulated orders. It’s humanly impossible to ship faster than what we are doing.
Most of the guys getting upset is because you are seeing other buyers receiving their statues and posting pictures online, which makes you wonder why that other guy got it, and I didn’t, so you feel neglected. I totally get that, but please keep in mind that we have been selling this specific statues since October 2015 and for the Frazetta line, we started pre-ordering it back in October 2014, so most of the guys who have received it, are the ones who bought the statues right when they came out, so they do get to receive the orders first. This is normal, fair, and in no way should you get upset because of that, do you agree?
Now, that all being said, we have just hired Melissa to help out with customer service, and she is also answering phone calls, so if you still have a question, has run out of patience already, and is upset at us, please give her a phone call, and we will make sure to have your orders shipped out. At this point, I want just get all you guys still waiting at least a solid position on when your order will ship and why it hasn’t shipped yet.
Email:
arhstudios@hotmail.com
Phone: (208) 899-4038
Arahom Radjah
ARH Studios Inc.
