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Old 05-25-2006, 06:08 PM   #11
robomorph
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Following their suspension, UGToys emailed customers the following notice:

"Dear Ebayer

Just an email to let you know that Ebay have suspended us and have not given us a reason for this,

we are in contact with ebay to sort this problem.

Please do not worry all orders will be fulfilled. If you have any queries please contact us on sales@ugtc.co.uk.

Or you can call us on tel no. 0870 243 2210 we will be happy to update you."
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Old 05-25-2006, 06:50 PM   #12
ugtoys
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yes we have been suspended and ebay have not given us a reason why? we will be forfilling all orders, ebay have been in contact though they are in a backlog at reviewing suspension appeals but this will take up to 3 weeks. this has caused us a slight backlog as we now have to work from paper records.
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Old 05-25-2006, 07:08 PM   #13
ugtoys
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I did try to email all ebay customers to advise them of the suspension and give contact details as per the previous post above.
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Old 05-25-2006, 08:00 PM   #14
Shangrilien
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Yep. Received the same email. I phoned them about LOTR items I won. Shipping is expected within a few days. Will keep you informed.
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Old 05-26-2006, 12:19 PM   #15
Father_Jack
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Same here i was on contact over the freddy statue i order they said i should have it withing 10 days
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Old 05-26-2006, 01:27 PM   #16
El Diablo
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That`s strange why ugtoys would be suspended. The only reason I can think of is the 14-21 day delivery thing, and that ebay was looking on them as pre-order auctions
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Old 05-26-2006, 02:15 PM   #17
d rod
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if they had 2 accounts, that could be it. the preorder is something that i've rarely seen them take down, let alone suspend.
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Old 05-26-2006, 02:24 PM   #18
Giant Collector
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Quote:
Originally Posted by metallos
that's very strange the last thread was closed ...
I can tell you also that the seller sells now under the name ugtoyz ...
yeah and before that they were zutoys, account now closed
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Old 05-27-2006, 05:56 AM   #19
ugtoys
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ebay have still not come back to us on any of the accounts as to why they have suspended us and I'm getting really frustrated now. The 14 - 21 day delivery is within ebays policy guidelines. They have just got a vendetta against us.
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Old 05-27-2006, 07:44 AM   #20
Colossal
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Do you think it has anything to do with that guy beermonster that you were having trouble with a couple of months back? Has he been suspended too?
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