PCS Customer Service

[Olrox]

Hello Rebecca/PCS

Sent an email out almost two weeks ago. I was hoping to get a response. Case # 22676

Thank you.

[joyfi2]

Hello Rebecca,

I accidentally ordered an item from your old website and was told that it was supposed to get canceled since the item is now selling at a higher price and your old website isn't used anymore. Could you cancel the order for me? It was order #1006 for the Scorpion Life Size Bust from your old website. Thank you

[Sabinator]

Case #19068

Hi i was told my Scorpion would be shipped out on the 13th of July and still haven't received a shipping notice

[crazyconsumer]

Originally Posted by crazyconsumer

07-03-2017, 01:55 PM
Please follow up on my case # 21988

1 month and counting

Originally Posted by PCSRebecca

07-04-2017, 01:19 AM
Hello,

I'm very sorry about this! It seems your case wasn't in the right place. I've sent a response and sent your request to accounting. Thank you for your case number!

Originally Posted by crazyconsumer

07-12-2017, 10:46 AM
My case 21988 remains without action and still pending after your reply 8 days ago

Originally Posted by PCSRebecca

07-13-2017, 12:35 AM
Hello,

I'm sorry for the delay. I'll check in with accounting to see when more refunds will be processed. Thank you for being so patient.

2 weeks since your last reply and nothing

[CKinSD]

everyone please give PCSRebecca a bit of time to deal with so many issues. As they get through the mound of craziness i am hoping things will get better.

you have already waited for a long time and she seems to be doing her best to deal with a LOT of stuff.

[ukshaun]

I find it bizarre that a company deals with customer service via a public forum. Direct contact via telephone or email would make more sense.

[Old Snake]

Bizarre, indeed. Calling out PCS on the forum bumps the priority of an email case, er, sometimes. I've been waiting for a 1:3 refund since February. Lots of 5-10 day estimates from accounting, to no avail.

The management needs to remember who keeps their forum supporters in business, before calling for more patience and understanding.

[T-Jam]

Hi Rebecca. Cab you tell me if Sideshow will be a distributer for the new 1/4 akuma. Thank you

[Northcollector]

Originally Posted by ukshaun

I find it bizarre that a company deals with customer service via a public forum. Direct contact via telephone or email would make more sense.

It's sometimes the only way you can get anywhere. I've been waiting weeks for just a response to emails I've sent. I love the pieces that PCS put out but their customer service wait times leave MUCH to be desired

[PCSRebecca]

Originally Posted by Olrox

Hello Rebecca/PCS

Sent an email out almost two weeks ago. I was hoping to get a response. Case # 22676

Thank you.

Hello,

Response has been sent, thank you for your patience!