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Originally Posted by Adon
I tried this before to switch to an EX they didn't accept.
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Did you request this after the new site was launched and the item you wanted to transfer to was confirmed to be in stock?
Quote:
Originally Posted by kansas
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Maybe it's not considered an NRD as customers still want the product (or a variation of it).
Quote:
Originally Posted by DeadGhostKnight
I asked if my Cammy Pink EX could be switched to a regular Green EX and they said it couldn't be done.
But i have see a guy with a Regular MKX Subzero get upgraded to a EX version.
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I think if the item is fully paid requesting a transfer from Reg to EX or EX to EX shouldn't be too much hassle. For those with deposits or on payment plans it's probably more difficult to keep track of.
I just don't want to go through the hassle of cancelling the regular, losing the NRD, waiting for the refund, then ordering again. Meanwhile a new customer can waltz in and buy that same EX with a deposit.
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