The official ask Popcultureshock thread

[ukshaun]

Originally Posted by EpochFanatics

Hello,
For me it's simple 1 year I waiting the refund of all my stuff fully paid they canceled. I contact Sideshow and they say me if I want cash refund I need to contact PCS directly for have the refund by PayPal. We are in 2018 and Sideshow still not using PayPal for payment!!!! What the hell is that??? Anyway, now I mail PCS custom service again and again and no response. They don't care about us.

..refund of all my stuff fully paid they canceled.

What PCS pieces have PCS canceled?

[kagero_no_mai]

Originally Posted by ukshaun

..refund of all my stuff fully paid they canceled.

What PCS pieces have PCS canceled?

Well, Ken 1/8 for sure

[EpochFanatics]

Originally Posted by ukshaun

..refund of all my stuff fully paid they canceled.

What PCS pieces have PCS canceled?

Sideshow cancel ly Reptile 1:3, Kotal Kun Sun GOD AP, Raiden Klassic AP, Ken SFV and Oni 1:4.
I stop order to from sideshow website since 2015. I order only to PCS website when they open pre-order and I fully paid them all. I open last year from PCS some canceling ticket due to the long delay of released and different beetwen prototype and final product like we can see with Ninja 1:3 line and Sub Zero tailor color. After 5 months any news, I write them again and nothing. 3 months after again they notify me by mail now it's Sideshow who take in charge the shipping. But Sideshow use for method payment credit card but I don't want to register my credit card since they ---- me up with the Vampirella PF broken they shipped me and who I fight agains us for get the refund. Now I still waiting the fully refund of PCS because Sideshow don't refund cash money only credit store and I will never buy again from Sideshow

[GM4Life]

Does PCs still plan on making a 1:4 tremor piece?

[Leooo]

Hello,

I start writing on this forum because the company "Pop Culture Shock" (https://www.popcultureshocktoys.com) does not answer any of my emails (emails sent to these addresses: customerservice@pcstoy.com & support@sideshow.com).

I wrote to them more than a month ago and I still haven't received a reply. I have rewritten them several times and I still don't have an answer.

The problem concerns a purchase I made on July 24, 2017. I gave them all the information about this purchase, including my order number, the product ("Akuma 1:4 10 YR": https://www.popcultureshocktoys.com/en/akuma-14-10-year) and the price I paid ($427.50 USD).

I have explicitly and repeatedly indicated that I want a full refund.

I am aware that in principle they keep a "non-refundable deposit (NRD)", but their "Cancellation Policy" also specifies that this NRD "may be refunded upon cancellation if the product arrival date goes beyond 90 days of the currently posted estimated arrival date located on the product page of each item".

At the time I made my purchase the product it was indicated on their website that the product would be shipped during the year 2018... In reality the delivery will be made at the end of 2019.
Thus, the product arrival date goes beyond 90 days, it even goes beyond a year....

I would never have bought this product if I knew it would take so long, the information was misleading.

I wrote all this to them several times, each time remaining perfectly polite, giving them time to answer, but I have no answer...

I'm starting to think that I've been scammed/ripped off and that "Pop Culture Shock" is now a ghost company that only has a website and a bank account...

Given the lack of professionalism and the obvious illegality, I plan to take legal action against them, both regarding my purchase and to prevent others from getting scammed/ripped off by "Pop Culture Shock".

Is there anyone connected with this company who can answer me?

Are there any other people on this forum who are in this situation with "Pop Culure Shock"?

Thank you for taking the time to read me and I wish you a happy holiday season.

Best regards,

Leo

EDIT : After having read the messages of the other users of the forum, I see that we are several people in this situation.... What's going on with this company?!

[zeus]

Contact Sideshow for a refund in store credit from them.

[Leooo]

I dont want a refund in "store credit", I want my money.

Sideshow told me that they forwarded my request to PCS and that it was PCS's responsibility to refund my money.

[qz33]

Originally Posted by Leooo

I dont want a refund in "store credit", I want my money.

Sideshow told me that they forwarded my request to PCS and that it was PCS's responsibility to refund my money.

We all do. The money isn't there.

[Leooo]

Regarding this purchase I gave my money to PCS, to no one else.

It's not my problem if they lost it at the casino or in the forest buying nuts from squirrels.

They call themselves professional and law-abiding, they sell products, they do business. So they must respect their customers and the rules of business.

In the real world when you have debts you have to pay them off, you can't say "oops the money isn't here". You don't say that to your banker or when you go shopping.

In short, does this mean that the "Pop Culture Shock" company is bankrupt?

This information should be explicitly indicated in order to warn potential buyers so that they do not get scammed/ripped off...

Following my previous message on this forum several users contacted me. We are currently looking at what could be done to get our money back, feel free to come forward if you are also a victim of the "Pop Culture Shock" scammer company.

EDIT :

Complaints should be treated more seriously.

Trust is the basis of business/trade and this is particularly the case in this collector's hobby. We pay relatively large amounts of money to people who are miles away so that they can send us statues in many months....

This kind of negative behaviour from the "Pop Culture Shock" company undermines the credibility and trust in this hobby.

[zeus]

Forget it then. You won't get money. Either get credit from sideshow or wait to receive statue and sell it. That is all.