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03-14-2017, 06:42 PM
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#1651
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Frackin!
Join Date: Jul 2011
Posts: 22
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Noob here. Have a question I was wondering if the more experienced Sideshow buyers could help with.
I bought the Captain Marvel exclusive and part of the base didn't fit the alien head. I was able to return it and the replacement, a piece of Captain Marvels regular hair is broken off. They now tell me they sold out of the exclusive and to go buy glue to fix it myself.
What are my options?
I was hoping to ask them that it's the regular head and they should have more to send me replacement.
I was even thinking of asking them about the head from the one I returned to them.
Any suggestions would be welcome in how to interact with their CSR.
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03-14-2017, 09:11 PM
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#1652
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Hercules
Join Date: Jan 2012
Location: almost homeless no money left
Posts: 14,665
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Quote:
Originally Posted by thekillerpotato
Noob here. Have a question I was wondering if the more experienced Sideshow buyers could help with.
I bought the Captain Marvel exclusive and part of the base didn't fit the alien head. I was able to return it and the replacement, a piece of Captain Marvels regular hair is broken off. They now tell me they sold out of the exclusive and to go buy glue to fix it myself.
What are my options?
I was hoping to ask them that it's the regular head and they should have more to send me replacement.
I was even thinking of asking them about the head from the one I returned to them.
Any suggestions would be welcome in how to interact with their CSR.
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Yes so if you return a ex head in good condition why can they not give you that one? They do have the one in good condition you returned. But sometimes after strike 2 they would just say no more because they don't want to deal with then shipping cost a third time imo. Sometimes we all see when they said no more then members are still getting them weeks later when an issue arises after they said no more. Happened to mostly all of us before.
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03-14-2017, 09:43 PM
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#1653
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Sey hallo to my lille fren!
Join Date: Feb 2017
Location: Brisbane, Australia
Posts: 124
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They shipped you a broken head then told you to go out and buy glue to fix it yourself?!!!
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03-14-2017, 10:11 PM
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#1654
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Cyclops
Moderator
Join Date: Aug 2010
Posts: 11,557
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Quote:
Originally Posted by thekillerpotato
Noob here. Have a question I was wondering if the more experienced Sideshow buyers could help with.
I bought the Captain Marvel exclusive and part of the base didn't fit the alien head. I was able to return it and the replacement, a piece of Captain Marvels regular hair is broken off. They now tell me they sold out of the exclusive and to go buy glue to fix it myself.
What are my options?
I was hoping to ask them that it's the regular head and they should have more to send me replacement.
I was even thinking of asking them about the head from the one I returned to them.
Any suggestions would be welcome in how to interact with their CSR.
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Unless this is one of your all time favorite characters and you simply cannot live without the EX portrait return it and get a full refund. I don't play those games. I don't care how small the damage is.
Did they even offer you their infamous "partial refund"?
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03-14-2017, 10:31 PM
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#1655
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Luke Cage
Join Date: Feb 2016
Location: Chicago
Posts: 1,776
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They can take the 30$ partial and shove it. Return it or live with the awesome QC. Sorry. There wishy washy QC is aggravating as heck. Such a great piece- how easily it can be ruined by cheap carelessness.
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03-15-2017, 03:33 AM
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#1656
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Hercules
Join Date: Jun 2014
Location: UK
Posts: 14,526
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Quote:
Originally Posted by thekillerpotato
Noob here. Have a question I was wondering if the more experienced Sideshow buyers could help with.
I bought the Captain Marvel exclusive and part of the base didn't fit the alien head. I was able to return it and the replacement, a piece of Captain Marvels regular hair is broken off. They now tell me they sold out of the exclusive and to go buy glue to fix it myself.
What are my options?
I was hoping to ask them that it's the regular head and they should have more to send me replacement.
I was even thinking of asking them about the head from the one I returned to them.
Any suggestions would be welcome in how to interact with their CSR.
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From my experience SideShow are good when it comes to customer service.
My Captain Marvel EX arrived in perfect shape. I had some issues with Catwoman PF, and SideShow have been great.
What fails to make sense, you mention the regular head is 'broken' and SideShow said they are 'out of the exclusive' head. It almost sounds like SideShow did not understand the email you sent to them. If the regular head is broken, why did you not mention this when sorting out the exclusive head problem?
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03-15-2017, 08:58 AM
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#1657
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Frackin!
Join Date: Jul 2011
Posts: 22
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YEah I've had good experience with them in the past. I almost wanted to keep the first one but one of the alien head parts wouldn't fit for the life of me. I emailed to ask why they wouldn't have more of the regular head and if they had the regular head of my return.
I'll keep you guys updated. Thx for all the advice! I was going to tell them if they fix this, I was planning to get the hulk wolverine maquette.
Quote:
Originally Posted by ukshaun
From my experience SideShow are good when it comes to customer service.
My Captain Marvel EX arrived in perfect shape. I had some issues with Catwoman PF, and SideShow have been great.
What fails to make sense, you mention the regular head is 'broken' and SideShow said they are 'out of the exclusive' head. It almost sounds like SideShow did not understand the email you sent to them. If the regular head is broken, why did you not mention this when sorting out the exclusive head problem?
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03-15-2017, 08:59 AM
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#1658
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Phoenix
Join Date: Jan 2016
Location: Secret Sanctuary
Posts: 12,279
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Quote:
Originally Posted by ukshaun
If the regular head is broken, why did you not mention this when sorting out the exclusive head problem?
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The regular head was okay on the first statue they sent him. It was the replacement that had a regular head with a piece of her hair broken off.
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03-15-2017, 09:19 AM
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#1659
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The Stones, I love the Stones. I watch them whenever I can. Fred, Barney...
Join Date: Jul 2012
Location: SoCal USA
Posts: 3,169
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Quote:
Originally Posted by ukshaun
From my experience SideShow are good when it comes to customer service.
My Captain Marvel EX arrived in perfect shape. I had some issues with Catwoman PF, and SideShow have been great.
What fails to make sense, you mention the regular head is 'broken' and SideShow said they are 'out of the exclusive' head. It almost sounds like SideShow did not understand the email you sent to them. If the regular head is broken, why did you not mention this when sorting out the exclusive head problem?
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Yeah SSC is pretty good when it comes to CS. I think there was some kind of communication problem.
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03-15-2017, 10:08 AM
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#1660
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Frackin!
Join Date: Jul 2011
Posts: 22
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Quote:
Originally Posted by thecollector80
Yeah SSC is pretty good when it comes to CS. I think there was some kind of communication problem.
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I think they are swamped as they seem to be way more busy. On another note, the new statues seem to have less parts so less likely to break.
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