Sideshow site down?

[French Cancan]

Originally Posted by Gothamite

Not sure why people are trying to place orders. Aren't you afraid of being charged multiple times for the same payment? I think someone even mentioned that Sideshow tried to charge a card that was no longer active.

The " zero communication" about that monumental screw-up from such a company is really offensive to their customers.


But...
Here is a stolen extract of a footage showing us some members of the Sideshow team trying something new to fix all that mess.
Some voodoo stuff??
Fingers crossed...

[mawil05]

it's been more than two weeks already all my records are still not showing up. My orders are all gone including my reward points. Nobody from SS even bothered to contact me or send me an e-mail explaining what happened. it's so %$$#$% frustrating. SS has the worst customer service.

[Gothamite]

Originally Posted by French Cancan

But...
Here is a stolen extract of a footage showing us some members of the Sideshow team trying something new to fix all that mess.
Some voodoo stuff??
Fingers crossed...

Spoiler

[Planeswalker]

Are they EVER going to fix this!?!?
This is what I get as their home page.

[Gothamite]

Originally Posted by Planeswalker

Are they EVER going to fix this!?!?
This is what I get as their home page.

They must be experiencing aftereffects from the California wildfires.

[Comicbookguy]

I dont see any reward points? I glad I used most of them before this happened. If I lost what I had left it won't be much anyways. What a relief. The day before this happened I used up 90% of my points. From now on I will just use them up as fast as possible. Why risk more hacks?

[NorthernLadMSP]

Site seems to be working a bit better. I was easily able to update my upcoming Mystique EX order and change the card I want it charged on.

However, someone I know also has an account, and I told him about all the changes/issues (he isn't on the forums), so he logged in tonight and was able to change his password. However, he's missing all of the Reward Points he was awarded in mid January (and no he didn't use them). Even shows on his history they were awarded January 19th, but the balance says $0.00.

[chrismhk]

Almost 3 weeks since I contacted Sideshow about my problem and it’s still not fixed. Aren’t most of their business through e-commerce? I still can’t believe they expect us to just wait blindly. Why the f**k did they update the website in the first place when they are so incompetent to do so?

[chrismhk]

Originally Posted by Incrysis

" Yes! Most issues have been fixed... If you need personal assistance you will want to contact our Support Team. You can email them at support@sideshow.com or give them a call at 805-214-2100 between 6am - 6pm PST" -response to my post on one of their posts. FYI

Lies

[KaraFan]

OK I'm getting a little worried. I canceled a statue on 2.5.19 and they said the money was refunded on 2.7.19. It's still not in my bank account. Is anyone else having issues? What should I do?