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05-14-2019, 12:33 PM
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#11
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Phoenix
Join Date: Jan 2016
Location: Secret Sanctuary
Posts: 12,207
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In my experience, they won't transfer an NRD. You get one courtesy refund.
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05-14-2019, 12:55 PM
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#12
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Inconceivable!
Adamantium Member
Join Date: Apr 2013
Posts: 4,519
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I have gotten a few refunded, but have eaten many more. Lesson learned, I don't PO much anymore.
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05-14-2019, 01:00 PM
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#13
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Phoenix
Join Date: Jan 2016
Location: Secret Sanctuary
Posts: 12,207
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I actually did get a second one refunded recently, "because I'm such a good customer".
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05-14-2019, 01:57 PM
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#14
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Captain Marvel
Join Date: Oct 2015
Posts: 3,244
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I was told they are not capable of moving money from one statue order to another. Seems odd, and somewhat unbelievable, but they refunded all my money instead as a one time courtesy.
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05-14-2019, 02:48 PM
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#15
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Gen 13
Join Date: Feb 2011
Location: Where the Sun doesn't shine
Posts: 9,587
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As a 1 time courteousy SS refunded me the nrd, not transfer it. The statue was not delayed at the time I requested cancel.
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05-15-2019, 08:57 AM
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#16
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Sey hallo to my lille fren!
Join Date: Mar 2017
Location: Switzerland
Posts: 146
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I lost some nrds but when I canceled the berserker armor early this year after seeing the shipping costs, they refunded me everything including nrd.
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05-15-2019, 09:43 AM
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#17
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Statue Forum MacDaddy
Join Date: Nov 2010
Location: North carolina,
Posts: 2,052
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Quote:
Originally Posted by Lonewolf65
I think sometimes it depends on the customer service person you get as well, some can't be bothered to listen or help...  |
You get either the non nonsense woman who is like " Uh-huh, yep", The one guy who is nice but "by the book", or the Super sweet tech support woman who seems to get things knocked out and escalated the best she can.
Poor super sweet tech support woman because she keeps getting my calls when I inquire about PCS returning my coin.
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05-15-2019, 10:42 AM
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#18
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Experience is something you don't get until just after you need it.
Join Date: Jan 2017
Location: United States
Posts: 1,127
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I just wish they could send my refund to my new card/bank and not have to send it to my old.
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05-15-2019, 12:33 PM
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#19
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Captain Marvel
Join Date: Oct 2015
Posts: 3,244
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Quote:
Originally Posted by Zombiez
I just wish they could send my refund to my new card/bank and not have to send it to my old.
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I have to deal with this all the time with customers. It just isn't possible.
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05-15-2019, 01:41 PM
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#20
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: Apr 2016
Location: US
Posts: 1,321
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Quote:
Originally Posted by Zombiez
I just wish they could send my refund to my new card/bank and not have to send it to my old.
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Unfortunately that's fraud prevention
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