Quote:
Originally Posted by poohdini
tbh im quite dissapointed.. there have been many many promises made from Team Prototypez since this statue was for Pre Order. This statue have been delayed so many times ( first announcement, we were told that this figure would be ready around march april... its the end of June now.. I know team Prototypez are very busy with the quality control & shipping etc etc at the moment and before.. but at least give the buyers an honest answer what to expect. Shipment invoice was promised 2 a 3 weeks ago and still have not hear anything yet. I have emailed eric couple times now to cancel the order but till today (have been waiting 2 weeks) i have not received any reaction.Just very dissapointing, you are not telling me that the whole team does not have any time to give a simple reply to an email. At least put some time in your customers! I am just totally out of patient! Also there should be an option on the website where customers can cancel the order just like all other websites.
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You sound like you're new to collecting statues. Long delays are the norm now, even for the big companies, Prime1 and Sideshow. From what I've heard, there are probably no more than a dozen factories in China remaining capable of pulling off this quality, with no new ones popping up.
And when you're buying from a 2-3 man operation, customer service response will be slow. I don't think you've dealt with PCS before, who have no excuse to still have an understaffed CS team, for the amount of cash they're raking in.
If you've followed the hobby for any length of time, you'd know Erick's reputation is second to none, and he's already mentioned that until Akuma they won't break even on this operation. Just going forward, try to be more aware of the company's size and adjust your expectations about them.
