I thought sideshow might do replacements via their retailers (seller is a shop) , I collect third party transformers too and usually that's how it go's for them.
The seller is helping me out with a partial refund and I'm going to put my model making skills into fixing her up at the weekend. Not really any other examples about to buy and after seeing how fragile the hair is and seeing what other people have gone through online with getting damaged hair multiple times...decided it's that or just leave it alone.
I'm UK based so using Sideshow themselves is a no go, higher postage + 20% vat + 6% (ish) import duty + the £8 - 10 handling fee the post people slap on is a killer...I also worry about these expensive and somewhat fragile statues just being shipped in the shipper box around the world ... I've so far had 3 Sideshow PF statues:
Black Widow from Iron Man 2 which was 'new old stock' - UK shop packed it in an outer box with foam packing peanuts and it arrived perfect.
TDK Joker - China eBayer packed it up in 3 layers of bubble wrap so it looked like a giant hamster ball (wish i'd taken a photo, it was crazy!) and it arrived perfect even via the slow 'free post' these sellers typically use. Took me half an hour to fight the bubble wrap off.
Harley came from Italy in just the shipper - damaged inside.
I've also had three smaller 1/6 statues also come in just the shipper that have been damaged (always the hair or fingers that gets it!!)...but others (from people like BBTS) were double boxed and fine.
Guess I'm unlucky with genuinely broken bits on these things