Quote:
Originally Posted by Statuehunter117
Yeah new management or not, I still expect a 2 plus year wait on all PCS statues. Plus once you pay another 2-3 months for them to ship. I had a statue shipped by them last week tuesday, still just label created not even dropped off. I will never order from this company again, once my final preorder is fulfilled im ridding them from my life forever.
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Its not just new management at PCS, but new Ownership! A companies issues will not be fixed over night and just because in the past things became a very long proccess for Jerry to handle the business side all on his own when his expertise are more in sculpting and being a great artist!
He wants PCS to succeed like the fans want as well and I feel is the reason he Sold it to people that he feels can improve parts of the company collectors are unhappy with..
The new management and Owners are very aware of collectors concerns on long waits and not being up to speed with shipping items out in which they are taking notes to improve on!
Instead of bashing them that you are never buying from them again after your pre orders are done just give some more time for the new Owners to make things right. It will take time and from what I see they are very hard at work already making changes for the better.
I have faith in them. There staff really are compassionate and understanding when you talk to them.. They even allowed me to extend some payments when I fell behind and they do listen.
Right now they are playing catch up with all the past statue pre orders. They also found better factories to work with.
No one wants to wait very long for these items, but I do feel you should give some more time to see how PCS’s new owners turn things around. From my experience I get great customer care everytime I call and if you are calm with them they always are very helpful.
Anytime I call, my questions and concerns are always resolved to my satisfaction.
If you are an international collector then I know for a fact they sell very cheap phone cards for $5 that will get you like 100-300min call time so you can easily make a
5 minute call to them and the cost will be like .50 cents or a little more, but the fact is with all the technology today I would never do an email waiting for a response versus a simple call is straight to the point and much faster.
I never waited more then 2 days for a reply back from PCS in old management or new. I dont get why most people will email instead of calling. Please, dont say international calls are expensive either because for one living now in the future international calls have many outlets for very cheap calls and if PCS added a WhatsApp account then international calls can even be free.
Also, if collectors here can afford these expensive PCS statues, then I think you can definitely afford a cheap phone card to call them for a direct answer.
If you still want to email them, they are good at replying to me and I only see them getting better with response times but a phone call is always better!