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Old 07-11-2018, 07:19 PM   #81
qz33
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Best part:

Refunds

I'm still due a refund from an order I placed directly through PCS. Will Sideshow be refunding me instead?
Orders placed previously with PCS that are now being fulfilled by Sideshow may be refunded through Sideshow. Please contact our Customer Support team to inquire about a specific order.
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Old 07-11-2018, 07:25 PM   #82
3Cube
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Well, I contacted Sideshow through their web form. Hope I can get a refund or at least a credit with Sideshow instead.
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Old 07-11-2018, 07:26 PM   #83
qz33
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Hi SSALEX!!!

Welcome to this neck of the woods for a bit!
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Old 07-11-2018, 07:54 PM   #84
dao2
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not stocked about this change but will see :|
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Old 07-11-2018, 07:56 PM   #85
worstgamerever
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When I'd come and point out, politely, that customers should expect better service, Jerry would make snide remarks and the PCS brigade would be behind him. This isn't an admission of failure or even an apology. Its not a good deal for those of us who liked the discounts, the hundreds of pounds saved in shipping differences and well, not having to order through Sideshow for a range of reasons.

On a related note, and unlike what the writers of that email presume to feed us, this move takes away the very identity of PCS.

Attempting to call this a better business model is like putting a strawberry on doggy doo and call it a sundae
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Old 07-11-2018, 08:08 PM   #86
KaraFan
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Quote:
Originally Posted by qz33 View Post

Cancellations

I need to cancel my full pay order, whom do I contact?
Please contact us.

I need to cancel my payment plan order from PCS, whom do I contact?
Please contact us.

I need to return an order for refund that was purchased with PCS fulfilled by Sideshow. Who do I contact?
Please contact us.
Who is us? Sideshow or PCS? And if Sideshow is taking over why would we contact PCS?
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Old 07-11-2018, 08:11 PM   #87
jac1066
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Quote:
Originally Posted by KaraFan View Post

Who is us? Sideshow or PCS? And if Sideshow is taking over why would we contact PCS?
https://help.sideshowtoy.com/hc/en-u...k-Collectibles


That was posted on sideshowtoy.com

Contact Sideshow.
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Old 07-11-2018, 08:13 PM   #88
KaraFan
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Quote:
Originally Posted by jac1066 View Post
https://help.sideshowtoy.com/hc/en-u...k-Collectibles


That was posted on sideshowtoy.com

Contact Sideshow.
Thanks Jac!
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Old 07-11-2018, 08:13 PM   #89
qz33
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They literally would have collapsed.

The bet that PCS's assets, licenses, and possible future will be worth the cost to solve it's current problems is a bet Sideshow is able to take, not PCS's customers.
Just for the exposure alone. Sideshow has managed to sell out of statues the past few days PCS has been sitting on for months.

Those that don't see this as a plus haven't been in fear of losing everything spent at PCS.
Getting nice discounts while never having a problem isn't worth it at the expense of others that have had problems.
The PIF discounts were a farce of a company desperate for cash. You can't take +20% off the industry standard of a comparable statue and then use the money to run operations for 2 years until delivery UNLESS you're 100% certain the demand will still be there at delivery.

Take a look around. PCS was Jerry, and look what he did with it. Jerry was behind the 8 ball since he left Sideshow or else he'd still be here.
As soon as it got too big for it's britches the identity of PCS has been little more than a hustle.

Quote:
Originally Posted by dao2 View Post
not stocked about this change but will see :|
Quote:
Originally Posted by worstgamerever View Post
When I'd come and point out, politely, that customers should expect better service, Jerry would make snide remarks and the PCS brigade would be behind him. This isn't an admission of failure or even an apology. Its not a good deal for those of us who liked the discounts, the hundreds of pounds saved in shipping differences and well, not having to order through Sideshow for a range of reasons.

On a related note, and unlike what the writers of that email presume to feed us, this move takes away the very identity of PCS.

Attempting to call this a better business model is like putting a strawberry on doggy doo and call it a sundae
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Old 07-11-2018, 08:16 PM   #90
Gruson
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Is this the reason we haven’t been getting refunds?!
The silent treatment for months instead of just saying we are working on a transition for the company so refunds are being delayed for a couple of months.

Hopefully the transition is smooth to merge accounts.
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