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09-12-2019, 09:35 PM
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#1321
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Fantastic Four
Join Date: Jun 2019
Posts: 76
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Quote:
Originally Posted by pinkxter
Thanks, I appreciate the info. I responded to their Batman post to draw some attention to my request.
They said they can refund my order from a year ago, asked me for credit card information by email. Which I did not feel comfortable giving but sent in hopes to wrap up this matter but nothing since.
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Exactly the same thing here for another order. Didn’t want to, but had to cancel a PO. They wanted my cc info which I reluctantly sent, but nothing. Getting help from them for a refund on a cancelled order is like pulling teeth. Was told twice they were taking care of it but nothing. Will not order from them again. They have absolutely no customer service whatsoever.
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09-13-2019, 12:21 AM
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#1322
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The X-Men
Join Date: Mar 2011
Posts: 1,064
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Quote:
Originally Posted by pinkxter
Anyone get a recent response from Tweeterhead by email or messenger?
It's been two weeks since they sent me a follow up for more information and have not heard back from them.
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I’ve been writing emails to Chad, Debbie and their general email and haven’t heard back about my replacement parts for my Joker statue since March.
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09-13-2019, 07:41 AM
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#1323
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Kingpin
Join Date: Jan 2012
Location: Tartarus
Posts: 5,218
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Quote:
Originally Posted by Vendetta
I’ve been writing emails to Chad, Debbie and their general email and haven’t heard back about my replacement parts for my Joker statue since March.
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My understanding is that full statues had to be made. He has not forgotten. You will get your joker looking good
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09-13-2019, 07:43 AM
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#1324
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Kingpin
Join Date: Jan 2012
Location: Tartarus
Posts: 5,218
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Quote:
Originally Posted by dkeith
Exactly the same thing here for another order. Didn’t want to, but had to cancel a PO. They wanted my cc info which I reluctantly sent, but nothing. Getting help from them for a refund on a cancelled order is like pulling teeth. Was told twice they were taking care of it but nothing. Will not order from them again. They have absolutely no customer service whatsoever.
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Once it's past thirty days it takes some time to resolve the cc refund
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09-13-2019, 10:29 AM
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#1325
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Fantastic Four
Join Date: Jun 2019
Posts: 76
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Quote:
Originally Posted by grphyx1
Once it's past thirty days it takes some time to resolve the cc refund
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Gotcha. Trying to be patient, just frustrated. Just not used to waiting this long for a credit. Guess it varies from company to company. Plus, I guess they're still working on trying to master the email responses. I'll continue to wait and see what happens.
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09-13-2019, 10:40 AM
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#1326
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Kingpin
Join Date: Jan 2012
Location: Tartarus
Posts: 5,218
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Quote:
Originally Posted by dkeith
Gotcha. Trying to be patient, just frustrated. Just not used to waiting this long for a credit. Guess it varies from company to company. Plus, I guess they're still working on trying to master the email responses. I'll continue to wait and see what happens.
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It will definitely take time for Gwen to get the emails in order. Several months of emails that need to be reviewed and group duplicates and generate the proper response. And then to do that also on the FB messenger.
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09-14-2019, 09:15 AM
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#1327
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Sey hallo to my lille fren!
Join Date: Mar 2011
Posts: 143
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Quote:
Originally Posted by dkeith
Exactly the same thing here for another order. Didn’t want to, but had to cancel a PO. They wanted my cc info which I reluctantly sent, but nothing. Getting help from them for a refund on a cancelled order is like pulling teeth. Was told twice they were taking care of it but nothing. Will not order from them again. They have absolutely no customer service whatsoever.
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Did you finally received your refund or are you still waiting for it?
Been waiting for a refund since the month of May. Been promised many times that it would get done in the next few days and it never happened. Still waiting....
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09-14-2019, 04:11 PM
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#1328
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Fantastic Four
Join Date: Jun 2019
Posts: 76
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Quote:
Originally Posted by MTL
Did you finally received your refund or are you still waiting for it?
Been waiting for a refund since the month of May. Been promised many times that it would get done in the next few days and it never happened. Still waiting....
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No, not yet. For now I’m just gonna put my trust in them and hope, as we said before, they are just going through a build up of emails and will take time.
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09-17-2019, 02:50 PM
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#1329
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Zot
Join Date: Sep 2012
Location: United Kingdom
Posts: 5,628
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Any news on international shipping???
I’m see a lot of the same questions on this, and they are not being answered.
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09-18-2019, 02:22 AM
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#1330
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Fantastic Four
Join Date: Mar 2019
Location: Germany
Posts: 82
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Quote:
Originally Posted by SuperJ300
Any news on international shipping???
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Chad mentioned that they will be shipped on monday. Monday is gone and i am also still waiting for any shipping notification.
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