Whenever someone mentions Level52 I always jump at the chance to trash this company. I ordered one of their first piece, the Viking (Odin?). It had an edition of 50, and then they reduced it to 10. They emailed me and told me not to cancel because NOW the statue was super rare lol. They only got 8 preorders and had to cancel the whole production. Fine I get it. Here is where it falls apart.
Communication. They sucked at it. Like...they had to have done it on purpose. They emailed you updates like once a year. When the statue was cancelled, I had to find out myself, talk with another collector who also had to find out, and he got a refund and told me to do the same. I emailed them and they fought with me and it was pulling teeth. Their socials were never updated, their newsletter never sent anything out, all they did was 'apologize' for going radio silence because they were 'busy working'.
It takes 10 minutes to come up for air and say something. These guys seriously suck. They will blame covid for their downfall, but these guys were amateur hour.
I called them out a few years ago on this site and they actually responded and tried to debunk everything I said, but proof was in the pudding. They gave up regular IPs and started doing goofy film statues that nobody wanted, and coupled with their extreme lack of communication they went out of business. Gone are the days you preorder a statue and wait 1000 days with no updates. XM Studios is starting to do this (Jean Grey?!) and its really starting to hit their reputation. But thats a different post.
I just saw their Instagram and they turned off comments on every post, first post that has enabled comments is a post from 2020 and some guy 10 weeks ago posted asking for ANY communication on his orders. Deja Vu. Silent crooks. They're donzo.
Here are a few comments about them from people via reddit:
"They haven't replied to anyone. They remove comments or the ability to comment at all. They also make it so you can't submit a post without their approval. Straight up theft."
"I’ve tried to get a refund multiple times with these ***holes and still nothing they won’t respond unless you are a grease with them, my last email to them was ruthless and they responded to that saying I’m treating them but they’re the ones who have “technically” stolen my money! I don’t think we will see the money or statue at this rate…absolutely disgusting the worst company in the industry "
"absolute SCAM run by absolute SCUM" "They still have my money. Was holding out hoping they'd deliver on this promise, but the game has long been out, and the hype is gone. They are probably just hoping everyone forgets that they stole all of our money. "
Trashed BBB:
https://www.bbb.org/us/wa/auburn/pro...277/complaints
