Quote:
Originally Posted by gearhead
I haven't seen any of these posts, so is SS saying "we don't have in stock, nor will we request on your behalf that Prime 1 supply a replacement. So here's a discount, or you can send it back for a refund."
Or are they saying "we don't have parts in stock. We will contact Prime 1 for a replacement if you wish but it could be a lengthy wait, so if you prefer we can give you a discount or a full refund."
Those are two entirely different things, and they have always said the later. It took me 6 months to get a replacement arm for my Arkham Deathstroke when it first came out.
I'm asking sincerely because I don't do FB and I'm wondering what the actual facts are.
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I think there are 3 separate threads on the Sideshow/Prime 1 issues. You should read through them to get the whole story.
But in the past few weeks Sideshow have sent out boiler plate email responses in answer to requests for nearly any replacement part requests for Prime 1 pieces. These emails have said that they don’t have any replacement parts, nor do they expect any in the future and are offering credits etc, but a lot of collectors are requesting full refunds. And some of these are then turning around and reordering through Prime 1.
On the other side, some Sideshow customers are trying to correspond directly with Prime 1, but the usual response here is that the collector has to deal with their direct retailer, most being Sideshow. Note this is the same policy that Sideshow themselves have with regards to their own pieces which are sold through resellers etc.
However Prime 1 has responded to collectors that they are still providing replacement parts via Sideshow. So it’s unknown who’s not telling the truth at the moment.
And that’s not to say Sideshow isn’t sending out replacement parts. I just read someone was receiving one for their Venom. But that was probably requested through Sideshow before this whole mess seemingly escalated.
This assumed deteriorating relationship has been theorised at to why Prime 1 is now offering cheaper economy shipping options to the US, plus the future warehouse locations they hope to have in the US and the EU.
My first one that came damaged was like that except it was her right foot broken off with a chip along her shin but the styrofoam box seems to falling apart. Something about this pieces just didn’t work out during packing design. They likely opened your box up prior to shipping to ensure it was all ok but it still arrived wrecked. I would recommend immediate refund and then order another one if you really want her. I ordered the regular but an increasingly desirous of the ex head so not sure I want to gamble on another statue.
