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09-23-2017, 06:00 AM
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#1
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Kiss my shiny metal arse!
Join Date: May 2008
Location: France
Posts: 3,395
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Black Widow leaning...
and here we are, my Black Widow is leaning...
Today she looks like this...
I found a pic when I received it...
and found also a pic taken two month after I received and the leaning was already there...damn I should have noticed it...
I already have contacted XM Europe support but this is pissing me off!!! Because I love this statue and I'm sure they won't replace it now...
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09-23-2017, 08:11 AM
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#2
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Sailor Moon
Join Date: Oct 2013
Location: Australia
Posts: 1,225
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There was a mess up at the factory when Black Widow was being produced, and one batch had incorrect materials used that were too soft and prone to leaning. They got mixed up with the other batches though, so there was no way to tell them apart. XM issued an apology and said to let them know if your BW starts to lean. So I'm sure they will rectify this for you.
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09-23-2017, 08:34 AM
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#3
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Experience is something you don't get until just after you need it.
Join Date: Jan 2017
Posts: 1,138
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i thought she was just tired to be in this position
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09-23-2017, 08:41 AM
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#4
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Kiss my shiny metal arse!
Join Date: May 2008
Location: France
Posts: 3,395
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Quote:
Originally Posted by It's Sisko
There was a mess up at the factory when Black Widow was being produced, and one batch had incorrect materials used that were too soft and prone to leaning. They got mixed up with the other batches though, so there was no way to tell them apart. XM issued an apology and said to let them know if your BW starts to lean. So I'm sure they will rectify this for you.
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I thought there was a recall, so I thought I was safe...but seems that I don't have the one with the metal rodd...
Funny thing (well not so funny for me) a friend who bought it at the same time and at the same place, has not the problem...
After so many time I don't think they will send me another one...
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09-23-2017, 09:57 AM
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#5
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Midnighter
Join Date: Sep 2009
Posts: 4,869
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Never know if you don't ask, see what Bryan can do for you. It's certainly way past the release date but wouldn't hurt to ask.
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09-23-2017, 10:04 AM
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#6
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Kindly Asked To Leave
Join Date: Jan 2011
Posts: 2,443
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i think XM had offered help to anyone who had this issue without any timeframe,,
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09-23-2017, 10:22 AM
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#7
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What's another word for Thesaurus?
Join Date: Jun 2013
Location: ND
Posts: 2,356
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I knew of the wall problem, but not the statue itself. That's unfortunate, but this is a "once every blue moon" situation when compared to the other two companies' releases. I'm sure you'll be compensated too.
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09-23-2017, 10:26 AM
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#8
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Sailor Moon
Join Date: Oct 2013
Location: Australia
Posts: 1,225
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Quote:
Originally Posted by dino76m
i think XM had offered help to anyone who had this issue without any timeframe,,
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Yes, this is my understanding as well.
Quote:
Originally Posted by Armored_Berserk
I thought there was a recall, so I thought I was safe...but seems that I don't have the one with the metal rodd...
Funny thing (well not so funny for me) a friend who bought it at the same time and at the same place, has not the problem...
After so many time I don't think they will send me another one...
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There wasn't a recall, because they didn't have a way to tell the bad ones from the good ones.
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09-23-2017, 11:28 AM
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#9
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Phoenix
Join Date: Feb 2013
Posts: 12,746
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XM is not SS where they say tough luck after 30 days, just shoot Bryan a Email.
BTW it was a material issue not a rod issue. The factory used a softer resin by accident on some of the Black Widows legs which can cause leaning over time and unfortunately some shipped out before they caught it. I'm sure XM will either refund you or give you a replacement. Heck you might even get one of their artist proofs since I doubt they have any factory made ones left.
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09-23-2017, 11:30 AM
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#10
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Kiss my shiny metal arse!
Join Date: May 2008
Location: France
Posts: 3,395
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I have full-filled this form sent by my french local retailer
https://script.google.com/macros/s/A...FtEpTTM-7/exec
Don't know if it's going directly to XM Studios or XM Europe
I really hope they will replace it because I love it and don't want to buy it at crazy price on aftermarket..
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