Proof Sideshow sells returns

[Tbolt]

Alright, I?m just going to say it, for the last couple of years it has seemed like Sideshow has been mailing it in. Customer Service has dropped off, they have been a lot harder to deal with in general. I also got what was an obvious return in that time span, pieces didn?t fit, dog hair in the box, well it just happened again! About a year or two ago they wouldn?t ship me my Gambit EX to me
at my location due to the box size. So I had it sent to my Sisters and picked it up last week.

When I saw the generic box, frankly my heart sank. I just knew they had pulled some kind of a fast one on me. I drove it and a few other things 2,500 miles home, and, sure enough, they sent me another return. These lazy SOB?s actually just slapped a new SS sticker over the already opened, cut one. WTH? Pieces had obviously been swapped out, bags taped together, things don?t fit together quite the way they should.

Are they worth trusting for this kind of cash? I?d say no. I?m happy with my collection, but I think this was pretty much it for me. Nothing about this experience is ?Premium? and I?ve been called a fanboy on here many times for my love and support of them. Sideshow has changed, and not for the better.

What is worse IMO is that this wasn?t some late WL, lucky to get it kind of thing. I pre ordered the damn thing. They knew I had no way of checking it, and sent me spare parts. Attachment 153462

[Tbolt]

Beware the generic SS shipper!

[Royalguard]

Damn that really isn’t right…

[Silas Loki]

Another nail in the coffin - which is statue collecting. Sideshow is now one of the cheapest brands you can buy - based on most other brands being WAY overpriced....maybe they see that as a reason to reduce Customer Care.

Somehow "Buy Once, Cry Once" - doesn't apply to this hobby.

[VS1976]

Originally Posted by Tbolt

Beware the generic SS shipper!Attachment 153465

I had that with there recent Harley on wheels statue. Wasn?t too happy about it. But the statue itself had no issues with it.

[BurningRage]

People have reported getting HT like that. I had that generic brown shipper with some PCS statues from them too. Really that should be on Sideshow seconds and not charging you full price for it. You now have to be in the first batch to insure you don’t get a return.

[MechWestern]

Yeah sucks. We’ve known for years they’ve been shipping out returns as new. IIRC they denied the practice, but there have been pics and reports. God only knows what mental and semantical gymnastics they were using to justify their denial.

[DiscoCougar]

This is why custom companies on Facebook and Instagram are booming. Statue collecting isn't a dying hobby. It's the once top companies that are increasing prices while giving lousier and lousier products and customer service that are dying off.

I just received a dream character custom statue the other day that arrived with a broken piece. With no questions asked, and no ridiculous return/CS nonsense to go through, they've already recasted the broken piece and are sending out a replacement to me within the one day I told them.

[generalszabo]

Originally Posted by DiscoCougar

This is why custom companies on Facebook and Instagram are booming. Statue collecting isn't a dying hobby. It's the once top companies that are increasing prices while giving lousier and lousier products and customer service that are dying off.

I just received a dream character custom statue the other day that arrived with a broken piece. With no questions asked, and no ridiculous return/CS nonsense to go through, they've already recasted the broken piece and are sending out a replacement to me within the one day I told them.

They recast, painted and shipped your piece within a day?

[DiscoCougar]

Originally Posted by generalszabo

They recast, painted and shipped your piece within a day?

The piece that broke, yea. Not the entire statue. They probably had extra parts already made and painted anyways.