XM Studios 1/4 Star Wars Darth Maul

[built2shred]

Originally Posted by WEIRDO 1 SHINOB

I wonder if enough Star Wars buyers outside their market would impact them? Even the buyers in the market that received a faulty Darth Maul statue will be pissed off.

I like your attitude towards not supporting them as much. I must admit, I am on the fence about purchasing the Boba fett or Luke. As this statue was my first XM or 1/4 scale statue purchase. It is all up to the consumer of course and if XM is impacted, who knows if they will do another Star Wars piece.

Does anyone know if they have any potential Star Wars pieces down the line?

I will say that I haven't heard anyone receiving a broken Luke or Boba Fett statue... I know both of mine arrived in perfect condition... I pretty sure your safe if you order those statues... there aren't any fragile pieces on those statues like there were on Storm and Maul...

[Commander0Zero]

Just got a chance to open Darth Maul. I also have a broken cape piece. Will be contacting Todd at Spec Fiction to get this sorted out.

[sparda]

Originally Posted by Commander0Zero

Oh they are gonna pay its just not an immediate thing. The payment will be the loss of goodwill and customer confidence. I personally have pulled back from spending my money with them. The only thing I can think of that I still will be in for is their 1/6th Wonder Women. I'm personally not going to buy another 1/4th from them.
Not only are they a premium over say Sideshow but for many of us we are ordering out of market and have to pay crazy shipping prices. Also many have to pay those shipping prices just to have an issue taken care of. Their product is good but IMHO not that good.

In this case, I do think XM has to show some goodwill to their customers. We're no longer talking about a few isolated incidents, but rather 50% of all pieces shipped out am. This is a clear design flaw.

I'm baffled XM have held off communicating about the problem until now...

[GrumpyBear]

Originally Posted by sparda

I'm baffled XM have held off communicating about the problem until now...

It´s CNY and the office is closed.

[Devo]

Originally Posted by GrumpyBear

It´s CNY and the office is closed.

It's going to be fun returning to the office with a post CNY hangover then having to deal with this PR disaster

[sparda]

Originally Posted by GrumpyBear

It´s CNY and the office is closed.

Indeed the only logical explanation I can think of.

[FROBAY]

Has XM adreesed the breakage issue?

[sparda]

Not yet as far as I'm aware of

[FROBAY]

Originally Posted by sparda

Not yet as far as I'm aware of

I talked with Simply Toys and they are also not aware of any fix on this issue and my XM emails are not being returned.

[Subby1938]

Is the bottom where all breaks occurred separate from upper torso? Curious to see how this one will be handled