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07-08-2017, 01:27 AM
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#1
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The Spirit
Join Date: Jun 2017
Location: Oregon
Posts: 308
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Directly talk to Arahom with any customer care issue now!
We have now caught up with all our repairs and all our back orders that we are aware of at ARH Studios.
Anyone who is still waiting on a repair or order or money they think they are owed can contact Arahom directly and he will get to the bottom of your problem! arhcomix@outlook.com
We are making our best effort to resolve any problems our customers have. Please help pass along this info to anyone that has a problem with ARH studios so we can help them! Help spread the word that ARH is still going strong and has fulfilled all our orders! We want to hear from you if you have not been helped or you have not gotten your order or have any other issues! Contact Arahom now and tell him Dave sent you! arhcomix@outlook.com
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07-08-2017, 01:36 AM
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#2
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Cyclops
Join Date: Dec 2011
Posts: 11,691
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well that's a good step in the right direction ;p
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07-08-2017, 08:29 AM
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#3
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Captain Marvel
Join Date: Oct 2015
Posts: 3,244
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That is good. Can you guys please make a presence on the Q&A thread again?
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07-08-2017, 12:15 PM
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#4
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The Spirit
Join Date: Jun 2017
Location: Oregon
Posts: 308
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Quote:
Originally Posted by Nugchompa
That is good. Can you guys please make a presence on the Q&A thread again?
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I told Spencer that you guys wanted him back so we will see! Now that we are catching up with things maybe he will have more time!
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07-08-2017, 07:47 PM
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#5
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Teen Titans
Join Date: Mar 2010
Location: Indenial
Posts: 3,778
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Still haven't gotten my Frazetta Huntress I ordered 3 years ago.
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07-08-2017, 08:08 PM
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#7
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Teen Titans
Join Date: Mar 2010
Location: Indenial
Posts: 3,778
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Thanks for that info.
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07-09-2017, 11:10 AM
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#8
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Teen Titans
Join Date: Mar 2010
Location: Indenial
Posts: 3,778
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Wrote ARH shortly after posting yesterday, and a reply was waiting in my inbox this morning.
From what Arahom relayed to me, out of the 65 pieces that were produced, 20 were sold by the factory to customers in Asia, which means twenty ARH customers got stiffed. He's casting these 20 one at a time and, as was said earlier, the tigers are taking some extra time.
At this point, knowing the background of what happened, and what is currently going on- I'm mollified. He seems to be making a good faith effort after a monstrous setback. That's good enough for me at the moment.
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07-09-2017, 12:49 PM
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#9
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The Spirit
Join Date: Jun 2017
Location: Oregon
Posts: 308
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Quote:
Originally Posted by pdenham
Wrote ARH shortly after posting yesterday, and a reply was waiting in my inbox this morning.
From what Arahom relayed to me, out of the 65 pieces that were produced, 20 were sold by the factory to customers in Asia, which means twenty ARH customers got stiffed. He's casting these 20 one at a time and, as was said earlier, the tigers are taking some extra time.
At this point, knowing the background of what happened, and what is currently going on- I'm mollified. He seems to be making a good faith effort after a monstrous setback. That's good enough for me at the moment.
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This is a good example of how Arahom goes the extra mile even when it costs him money! He got shorted 20 statues from China an so we had to make all new molds and now are completely redoing them in the US which is way more expensive just to make 20 statues.
I spent overtime hours at home on my own free time making these molds to help Arahom. I basically just charged him for material. We are going above and beyond to make everyone happy and most people do not see that extra effort.
Thank you guys who are being patient and understanding in all this! It is an uphill climb for such a small crew to pull this off with the costs of materials and wages in the US!
It is not easy to manage production with such a limited budget, but we are trusting that the quality of our product will show and get us back on track.
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07-09-2017, 01:43 PM
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#10
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Hercules
Join Date: Aug 2014
Posts: 14,517
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Quote:
Originally Posted by zeus
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Quote:
Originally Posted by pdenham
Wrote ARH shortly after posting yesterday, and a reply was waiting in my inbox this morning.
From what Arahom relayed to me, out of the 65 pieces that were produced, 20 were sold by the factory to customers in Asia, which means twenty ARH customers got stiffed. He's casting these 20 one at a time and, as was said earlier, the tigers are taking some extra time.
At this point, knowing the background of what happened, and what is currently going on- I'm mollified. He seems to be making a good faith effort after a monstrous setback. That's good enough for me at the moment.
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The Tigers being redone were also shown and mentioned by Arahom in the recent video.
https://www.facebook.com/ARHStudiosf...3687938670709/
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