Quote:
Originally Posted by Hellboy
I’m quite pleased with the CS I’ve received surrounding this issue so far. Response time has been excellent from them and Aurora has been extremely helpful and friendly. They’re providing me a new head but they’re currently waiting for a shipment of replacement parts as they didn’t show up with their original shipment like usual for some strange reason.
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Of course. PCS has good customer service as long as it is an issue within their power to fix.
The technical issues have mostly been resolved but there can still be manpower issues.
It is still early so they have parts and replacements available without having to twist a Chinese factory's arm to make more... yet.
Even refunds for delays were very well handled back when POs were fought over and PCS knew it could sell cancelled pieces pretty much instantly.