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12-23-2010, 04:24 AM
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#1
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Borrow money from a pessimist, they don't expect it back.
Join Date: Mar 2009
Posts: 757
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sideshow now insists on pieces being returned instead of destroyed?
anyhow, I recently picked up a Jedi Luke PF from Alter Ego Comics and it arrived fine except for the fact the light up feature in the lightsaber won't work.
arranged for a replacement piece to be sent with no hitches.
anyway, even through I'm an international customer in Canada, Sideshow's customer service is completely disinterested in me just taking a hammer to the piece I've already got and really wants me to return it.
is this the start of some new trend for Sideshow or am I just lucky to granted such special treatment to have go through all the pain and hassle with customs and shipping?
anyone else run into this so far where they don't want you just breaking it?
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12-23-2010, 04:48 AM
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#2
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Love me sexy
Adamantium Plus Member
Join Date: Aug 2009
Location: Awe-strail-ya
Posts: 10,645
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Perhaps they're going to repaint it and send it out as an IM batch 2 maquette 
Seriously though, it may just be for Canadian customers, as opposed to those even farther away such as Australia and the UK ?
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12-23-2010, 04:50 AM
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#3
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Kindly Asked To Leave
Join Date: Jan 2010
Posts: 683
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1:2 scale Terminator Endoskeleton. I'm in the US. Light up function didn't work. I had to send it back. I don't think you were singled out. This was about a year ago for me.
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12-23-2010, 05:30 AM
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#4
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Mod Assassin
Super Moderator
Join Date: Oct 2004
Location: Makena's Kennel.
Posts: 33,959
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This maybe an easy fix. I can understand pieces being destroyed when collectors are overseas but alot of these defects are paint applications. It makes sense to have them repainted in house. In your instance it maybe possible to repair the electrical elements. As long as they pay for shipping I don't see the problem.
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12-23-2010, 07:41 AM
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#5
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Yeah, I spend WAY too much time here!
Join Date: Sep 2006
Location: NJ
Posts: 14,036
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It's probably just certain cases. A member just destroyed his Thanos by Sideshow's request.
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12-23-2010, 07:49 AM
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#6
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Red Skull
Join Date: May 2007
Location: Toronto
Posts: 8,065
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I am in Canada also and have had to return items as well as destroy them. I guess it depends on the piece and the nature of the issue.
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12-23-2010, 08:41 AM
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#7
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Statue Forum MacDaddy
Join Date: Dec 2007
Location: UK - Midlands
Posts: 2,091
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I'm in the UK and I had to destroy my Ms Marvel PF when it arrived damaged.
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12-23-2010, 08:45 AM
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#8
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Doom Patrol
Join Date: Nov 2005
Location: U.K.
Posts: 8,354
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I think overseas will always have to destroy defective statues. The hassle of arranging collections for return shipping and the costs involved are too great.
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12-23-2010, 09:02 AM
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#9
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Jedi Order
Join Date: Sep 2005
Location: Habs Nation
Posts: 28,135
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Depends on the case. I think US based clients are asked to return pieces more often than Internationals. However, if your piece shipped broken, it seems silly to ask for it back.
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12-23-2010, 09:36 AM
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#10
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You Should Punch Your Face in the Face!!!
Adamantium Plus Member
Join Date: Aug 2004
Location: Boogie Down Bronx
Posts: 50,998
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I've had to do both as well...
__________________
"Grailability" -One collectibles potential on becoming a Grail Piece. Pronunciation [greyl- uh- bil-i-tee]
"Flipphobia" -One collectors morbid fear of flippers. Pronunciation [flip- foh-bee- uh]
"Flipollector" -One Who Flips with the intent of purchasing something else for their collection. Pronunciation [flip- uh- lek-ter]
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